Privacy Policy

Who We Are

In this Privacy Policy, “we”, “our”, or “us” refers to Shree Trishakti Jyotish and Sadhana Samiti, an MSME‑registered and ISO‑certified private spiritual and educational practice based in India.

We provide astrology consultations, spiritual guidance, havan/ritual services, healing sessions, online classes, webinars, and related spiritual products.

What Information We Collect

We collect only the information that is reasonably necessary to provide our services.

Information you provide directly

• Contact details – name, phone number, WhatsApp number, email address.
• Booking details – preferred date/time, type of service, course or webinar you are interested in.
• Astrology/spiritual details – date, time and place of birth, questions, and information you choose to share for consultations or classes.
• Address – when needed for product delivery or invoicing.
• Payment‑related details – transaction reference, screenshot, or confirmation shared by you. Card/UPI details are processed by the bank or payment gateway, not stored by us.

Information collected automatically

When you visit our website, basic technical information may be collected automatically, such as:

• IP address and approximate location
• Browser type, device type, operating system
• Pages visited and time spent on the website (for analytics)

We may use basic analytics purely to understand traffic, improve the website, and measure campaign performance.

How We Use Your Information

We use your information only for legitimate, clearly defined purposes, such as:

• Providing astrology, tarot, healing and spiritual services you request.
• Booking and managing appointments, classes, and webinars.
• Sending notes, key points, and course material after each live class.
• Sharing Zoom/Google Meet links and reminders for sessions.
• Communicating with you on WhatsApp, phone, or email regarding your bookings and questions.
• Processing and confirming your payments for services, courses, webinars, or products.
• Shipping and tracking physical products ordered through our shop.
• Maintaining internal records, accounts, and legal compliance.
• Improving our services, content, and website based on feedback and analytics.

How We Communicate With You

Our primary communication channels are WhatsApp, phone calls, SMS and email. By contacting us or booking a service, class, webinar, or product, you agree that we may contact you for:

• Confirmation and details of your booking or order.
• Session reminders, rescheduling messages, and important updates.
• Sharing notes, key points, and other learning material.
• Clarifying your questions and providing support.

You may request fewer non‑essential messages, but essential transactional communication cannot be stopped while you are an active client or student.

Payments and Bank Handling

Payments for services, classes, webinars, and products are accepted only through the official payment details or links shared by us.

• A payment is treated as received only when it is successfully credited and cleared in our bank account.
• If a payment is on hold, pending, reversed, or uncleared by the bank or payment gateway, we do not consider it as a valid payment and we are not responsible for such bank‑side issues.
• You are responsible for checking your transaction status and ensuring the payment is complete before assuming your booking is confirmed.

Because our fee structure is strictly non‑refundable (see Refund Policy), we strongly advise you to ask all questions on WhatsApp before making any payment.

Appointments, Classes & Rescheduling

We follow a strict time‑reservation system to respect the time of both our experts and our clients/students.

• Consultations, havans, classes and webinars are confirmed only after successful payment and scheduling.
• As per our current policy, there are no refunds for services, classes, or webinars once payment is made.
• Clients may request rescheduling of service appointments at least 5 hours before the scheduled time. Requests later than that may be treated as a missed appointment.
• Students are expected to attend live classes and webinars. If they miss a live session, that class is treated as missed. We may share notes and key points, but we do not provide recordings.
• If we need to reschedule due to our own emergencies, holidays, or unavoidable situations, we will inform you and offer an alternate date/time.

Products, Orders & Delivery

When you order physical products (such as gemstones, rudraksha, and spiritual items), we process and ship them to the address you provide.

• Orders are normally delivered within 15 days inside India, depending on location and courier conditions.
• There is no refund or cancellation for any product once the order is placed, except in verified cases of damage (see Refund Policy page for full details).
• If the parcel appears damaged, the customer must record an unboxing video before opening and contact our support team with the video.

Where our team verifies from the video and evidence that the product was delivered in a damaged condition, we may replace or refund the product at our discretion. If we cannot verify damage, the request may be rejected.

Data Storage & Security

We take reasonable technical and organisational measures to keep your information secure and to prevent unauthorised access, misuse, or disclosure.

• Access to your data is limited to authorised team members.
• We avoid collecting unnecessary sensitive information wherever possible.
• We keep digital records in protected devices and accounts with passwords and other basic safeguards.

While we do our best, no system can be guaranteed 100% secure. You agree that you share information with us at your own discretion.

Sharing of Information

We may share limited information with trusted third parties only in the following situations:

• Service providers such as payment gateways, courier partners, and communication tools, strictly for fulfilling your requests.
• When required by law, regulation, court order, or valid legal process.
• To protect our legal rights, property, safety, or to prevent abuse, fraud, or misuse of our services.

We do not sell your personal data to any marketing company or unrelated third party.

Your Choices & Rights

You may contact us at any time if you want to:

• Update or correct your contact details.
• Ask what personal information we hold about you.
• Request that we minimise non‑essential communication.

Certain information may need to be kept for legal, accounting, or record‑keeping purposes even if you stop using our services.

Jurisdiction & Legal Compliance

This website and our services are operated from India and are subject to applicable Indian laws.

Any dispute, claim, or legal issue relating to privacy or use of this website shall fall under the exclusive jurisdiction of the courts at Panchkula and the Chandigarh High Court, India.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. The updated version will always be available on this page with a revised “Last updated” date.

By continuing to use our website or services after any changes, you agree to the updated Privacy Policy.

Contact Us

If you have any questions regarding this Privacy Policy or how your data is handled, you can contact us:

Last updated: December 2025